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We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.
Any information or data you provide on this website will be managed by Liquid 11 Limited. Liquid 11 Limited is registered in England, company number: 04404380 with registered office at 61 Alexandra Road, Lowestoft, Suffolk, NR32 1PL. Liquid 11 Limited is a registered Data Controller with the Information Commissioner’s Office; its registration number is Z9500565. When we refer to “we”, “us”, “Con-flab” or ”Liquid11” we are referring to this company. You can get in touch with us in any of the following ways:
Through this website:
Con-Flab, Liquid11 Limited, Sea Lake Road, Lowestoft, Suffolk, NR32 3LQ.
This policy applies to the information about yourself that you choose to provide us with or that you allow us to collect.
information you provide during the registration process, such as your name and contact details
information which we may obtain about you from third parties (for example, because you have given third parties permission to share that information with us)
information we collect about how you use the website
We comply with the GDPR (General Data Protection Regulation) in the way we use and share your personal data. We may process your personal data ourselves or through data processors who will process data on our behalf. If we use data processors we will remain responsible for ensuring that they comply with this policy and data protection law. We will take reasonable precautions to safeguard the personal information that you supply.
We may use the information you provide to update you with information about goods and services which we think may be of interest to you and for updating you about site/account changes.
Your data may also be shared across the Liquid 11 Group of companies. Liquid 11 Group of companies consist of Liquid 11 Limited, Liquid 11 Holdings Limited, Liquid 11 Data Limited, Liquid 11 Estates Limited and SwitchboardFree Limited.
We may also from time to time supply your information to third parties for marketing or relationship management purposes. The main purposes to which your data are put are to allow third parties to provide you with information about goods and services which they think may be of interest to you and/or to maintain any existing relationship they may have with you. Such information may be provided by marketing communications or advertising which is tailored to your interests. Your data may also be used in the way described below. Be assured that any such parties will only be allowed to use your data in accordance with GDPR and other applicable law relating to privacy.
tick any of the boxes in the fair processing notice inviting you to give your consent, we
contact you via the following marketing channels: Email, Post, SMS and Telephone. So, for example, if you tick the post and e-mail boxes, that means we can contact you via post and e-mail but not by the other channels.
If you opt in to telephone calls you are consenting to receiving live calls and recorded calls.
Unsubscribing directly with Con-flab
You can unsubscribe directly with us by logging into your account, visiting www.con-flab.co.uk/unsubscribe and unsubscribing. This will remove consent for us to contact you for marketing reasons. This will not stop other companies that may hold your data independently from contacting you. We recommend using the above methods as well.
For more information on Data Protection and your rights you can visit:
The Direct Marketing Association: www.dma.org.uk
The Information Commissioner: www.ico.org.uk
The Citizens Advice Bureau: www.adviceguide.org.uk
Combining and Profiling data
The information you give us may be combined with other information about you that is obtained from other sources.
The combination is usually undertaken with a view to enhancing an existing database with more information.
The data you provide here may be combined with data you have provided elsewhere to verify your identity or validate the information you have provided (for example in the context of a third party’s anti-fraud measures.
We may profile your data against third party data that may enable us to glean further information about your geographic area.
The consent you provided for any information you have previously shared with us or any third parties will be renewed at the time you give your consent for any new information sharing.
Analysis and derivative data products
Sometimes your data will be used for analysis purposes or to build data products. In these instances, the information is aggregated and wherever possible anonymised in line with the Information
Under the Data Protection Act, we are also permitted to share some information with third parties who use such data for non-marketing purposes (including credit and risk assessment and management, identification and fraud prevention, debt collection and returning assets to you). This would include the data you provide to us today, at any time in the past and in the future.
If you begin to register on Con-flab but do not complete the registration, we may temporarily collect and store the information you have provided so that we may contact you. For example, we may send you operational emails to enquire about why the registration was not completed. This information will not be used for any other purpose, will not be stored for longer than necessary and will not be shared with third parties. Our aim is simply to provide you with the highest level of service that we can.
Retention and destruction of personal information
We will take reasonable steps to ensure the accuracy of the information we hold about you. We will not use your personal information unless it is (to the best of our knowledge) accurate and up to date.
We will not keep your personal information for longer than necessary. Once it has been decided that the information is no longer needed, it will be deleted promptly.
Your choices in relation to personal information
You have the right to make a Subject Access Request, i.e. a right to be told whether we hold your personal information and, subject to certain exceptions, to be provided with a copy of such information. If you would like to make a Subject Access Request, please do so in writing to the address above.
Additional disclosure of your information
We will also disclose your personal data if we are under a legal obligation to do so.
Unfortunately, the transmission of data over the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee its security. Once we have received your data we will use strict security measures to try to protect it against loss, misuse, or unauthorised alterations.
We will also require any third parties with whom we share your information to keep the information secure.
IP address and cookies
We will collect information about your computer including your IP address, operating system and browser type for system administration and to report aggregate information to our client sponsors and advertisers.
Our website uses a variety of cookies, which are listed in the tables below. A cookie is a small file of letters and numbers that we put on your computer. These cookies allow us to distinguish you from other users on our site, which helps us to provide you with a better experience when you browse, and also allows us to improve our site as a whole. The cookies we use are "analytical" cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are on it. They help us to improve our site and to deliver a better and more personalised service to you; for example by ensuring that users are finding what they are looking for easily. Our cookies are not used to collect personally identifiable information about you. We list below the cookies we use on our site, and provide a brief explanation of what those cookies do. Most web browsers allow some control of most cookies through the browser settings. For more information on this, and more information about cookies in general, you may wish to visit www.aboutcookies.org. For information about how to delete cookies from your mobile 'phone you will need to refer to your handset manual. Please be aware that restricting cookies is likely to impact on your ability to use our website effectively and may make areas of our website inaccessible or inoperable.
The cookies we use are as follows:
_utma, _utmb, _utmc, _utmz, _ga, _gid
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they have visited.
This cookie stores information about your website session
These cookies are used for our live chat support software
These cookies are used to display social sharing buttons on our website
Contacting us, exercising your information rights and Complaints
Terms & Conditions
In this Agreement the expressions referred to below shall have the following meanings unless inconsistent with the context:
means Liquid 11 Limited, a limited liability company whose principal place of business is at Sea Lake Road, Lowestoft, Suffolk, NR32 3LQ. May also be referred to as ‘Us’ or ‘We’;
means the individual, partnership or company or other utilising the Services and includes its’ personal representatives subsidiaries and/or its successors (as the case may be). May also be referred to as ‘You’ or ‘Your’;
means any individual, partnership, corporate body or other undertaking including (for the avoidance of doubt) any employee, agent or associated company of the Customer;
refers to the registration process and the acceptance of these conditions.
refers to the completion and submission of your details on our website;
is the 084, 01, 02, 03 number or any other number issued by The Company and used by The Customer to utilise the service;
refers to the functions of conference calling, provided by Con-Flab.co.uk and the terms in the contract;
refers to the charge made by the network operator;
means the Office of Communications, the statutory regulator for the UK Telecommunications industry;
means the company with the responsibility for regulation of Premium Rate Services in the UK;
‘Social Media Page’
means a page created, operated or otherwise provided by Liquid 11 Ltd via a third party social media site, network, application and/or service.
The following terms and conditions will supersede any previous terms and conditions, agreements and/or contracts between the company and the Customer.
By accepting these conditions the Customer agrees and consents:
That you have conducted sufficient due diligence to acknowledge the service is being legally sold;
That the Company reserves the right to investigate, at its’ own discretion, any activity that may violate these terms;
The Customer acknowledges that:
The services are not specifically designed for the Customer, or Customers use;
The Company is dependent on the carrier, any Interconnect carrier and other third parties from time to time as to the provision of the services in respect of which The Company offers no assurances, warranties or guarantees;
3. The Service
The Service, provided by the Company is the ability to have simultaneous “Conference Calls” with You and Third Parties via Con-Flab.co.uk and our telephone network.
Whilst we will use all reasonable skill and competence of a service provider, the numbers of connections are subject to available capacity and we cannot guarantee that the required amount of connections will always be available.
4. The Availability of the Service
We will make the Service available to you as a Customer using reasonable skill and care. You do however acknowledge and agree that the availability of the Service, Your ability to access and or use the Service and the conducting of any given transaction may depend upon factors beyond our reasonable control – see section 8
The Service is provided to you with unlimited access – 24 hours a day, 7 days a week except in the following circumstances:
Planned maintenance (schedule provided on request)
Unplanned or emergency maintenance. Every endeavour will be made to restore the service within a reasonable timeframe. However, this may result in Customers either unable to connect to the service or calls curtailed.
We will notify you, as soon as possible if we have to:
Change codes, phone numbers or specification of the Service;
Provide instructions to the Customer and participants which is necessary for the enhancement of the Service, or for health and safety services.
Unless We otherwise agree in writing, We will provide on-line technical support in respect of the Service available to You during normal working hours – Monday to Friday 8.30am to 5.30pm.
Contact can be made by calling support on 0843 289 2738.
5. Your Liabilities and Obligations
You warrant that you will not
Use the Service or permit the Service to be used for any improper, fraudulent, immoral or unlawful purpose;
Use the Service or permit the Service to be used for the transmission of any material which is of a defamatory, offensive, abusive, obscene or menacing character or nature;
Use the Service or permit the Service to be used in a manner that infringes the intellectual property rights or any other proprietary rights of any Third Party; or
Use the Service or permit the Service to be used in a manner that may injure or damage any person or property or cause the quality of the Service to be impaired. You acknowledge that:
The responsibility and security of the PIN code lies with you as the Customer once this has been issued. The Customer must not sell or transfer the PIN code to a Third Party. This constitutes a breach of contract;
Calls may be recorded for investigating abuse or alleged abuse of the service;
As a Customer, you should be aware that if there is a material risk to your business due to the lack or loss of connection, you should ensure appropriate insurance.
The Company will not be liable for matters beyond reasonable control as detailed in section 8.
You will reimburse the Company if a claim is made against Us due to misuse of the Service, and appropriate prevention regarding misuse of the Service has not been taken. Misuse must be reported to us at the earliest possible opportunity. The Company must be reimbursed regarding sums we have been obliged to pay out, along with other incurred costs.
You will at all times during the continuation of the Agreement
Comply with all reasonable directions and instructions issued by Us from time to time in relation to the Service;
Comply with and observe at all times all applicable laws, regulations and codes and any directions, recommendations and decisions of any Regulator;
Not act in any manner likely to bring Us, the Service, or any Network Operator into disrepute.
You will not state or imply any approval by Us of any particular marketing activity that You carry out following using the Service or refer to Us in any way without Our prior written approval.
Where requested by Us, You will promptly provide Us with a representative forecast of Your Service needs for the requested period, including (but not limited to) all reasonable details required for Us to plan network capacity requirements.
You will not acquire any title or other proprietary right to any intellectual property, including (but not limited to) any patents, know-how, registered or unregistered trademarks, design rights or copyright, relating to the Service nor will You cause or knowingly permit anything to be done which may in any way damage or endanger any such intellectual property. You will notify Us of any suspected infringement of Our intellectual property of which You become aware and will take all reasonable action as We may direct in relation to that suspected infringement where such is directly and specifically related to the services we provide you.
6. Liability, Indemnity and Insurance
Nothing in the Agreement will in any way exclude or limit either party’s liability for death or personal injury caused by its negligence, for fraudulent misrepresentation or concealment or for breach of data protection obligations herein or for any other liability that cannot be excluded or limited at law;
We will not be in any way liable to You for any liabilities, losses, damages, costs and / or expenses incurred or suffered by You as a Customer as a result of (i) Your use of the Service or (ii) Our negligence, or the negligence of Our affiliates, employees, shareholders, agents or service providers;
We will not be in any way liable for the content of any communication sent or transmitted using the Service, nor will We be in any way liable for any failure to make the Service available to You to the extent that such failure results from a technical or other failure on the part of any Network Operator or any other event which is beyond Our reasonable control. We provide all services “as is” and “as available”, and We hereby do not warrant, represent or guarantee, whether expressly or by implication, that any Service is free of errors or interruptions, always available, fit for any purpose, secure or does not infringe any third party rights;
Subject to any express provision to the contrary in the Agreement, We will not in any circumstances be liable to You as a Customer in contract, tort, negligence or otherwise for any economic loss (including, but not limited to, any loss or profits, business, contracts, revenue, turnover or anticipated savings) or for any indirect or consequential losses, whether or not they were foreseen or foreseeable;
Each of us acknowledges that neither You as a Customer nor We have entered into the Agreement on the basis of or in reliance upon any representation (save for any representation made fraudulently), warranty or other term except as otherwise expressly provided in the Agreement and, as such, all conditions, warranties and other terms implied by statute, common law or otherwise are hereby excluded to the greatest extent permitted by law;
We shall at all times in respect of the subject matter of this Agreement comply with all applicable laws, regulations and rules having equivalent effect;
We are not liable for the faults or failures of the networks and equipment of telecommunications service providers;
We are not liable for any damages or costs incurred due to unavailability of a conference recording as a result of, but not limited to, system maintenance or fault.
7. Data Processing Agreement
We will at all times keep confidential all information acquired as a consequence of the Agreement in respect of you or your business, except for information already in the public domain or information which we are required to disclose by law, requested by any regulator or reasonable required by our professional advisors for the performance of their professional services.
You will at all times keep confidential all information acquired as a consequence of the Agreement in respect of Us, the Service, the Free Trial, except for information already in the public domain or information which you are required to disclose by law, requested by any Regulator or reasonably required by your professional advisors for the performance of their professional services. For clarification this includes any information in respect of pricing and promotions offered directly to You.
Each of us will comply with the GDPR and all regulations made under that Regulation in the processing of any personal data, including Your Data, under or in connection with the Agreement. In respect of the Data You appoint Us as a data processor in accordance with GDPR and We agree to act only on and in accordance with your reasonable instructions in relation to the Data and at all times to comply with obligations equivalent to those imposed on a Data Controller by GDPR. We shall not disclose Data to any third party consultant or professional advisor other than where the disclosure is required for Us to be able to provide the services hereunder or to comply with legal obligations and subject always to Us entering or already having in place written contracts with the third party recipient of the Data with terms no less stringent than the terms of this Agreement.
We will treat Your Data as confidential and will not disclose it to any third party or use or copy any part of it except for the purposes of making the Service and / or the Free Service available to You and providing any technical support required. We will make no further use of Your Data without Your specific authorisation.
We will only carry out processing of The Customers Data in accordance with The Customers documented instructions
notify The Customer without undue delay of any requests received from a Data Subject exercising their rights under GDPR;
take all security measures required in accordance with Privacy and Data Protection Requirements (including Article 32 GDPR)
7.8 Data Retention Policy
unless European Union, Member States and/or UK Law requires storage of any Personal Data contained within the Customer Data or an exemption under GDPR applies all End-User data shall
on termination of contract the Customers data will be destroyed within 180 days of termination.
7.9 Use of sub-processors
The Customer provides their consent for the Company to use sub-processors in the delivery of the Service. Where the Company uses Sub-Processors in relation to the Customer Data the Company shall enter into a legally binding written agreement that places the equivalent data protections obligations as those set out in this Agreement upon the Sub-Processor.
7.10 Data Breaches
The company shall notify the Customer without undue delay after becoming aware of any personal data breach in respect of Personal Information and shall make reasonable efforts to assist the purchaser in the investigation and remediation of such personal data breach.
8. Social Media Policy
Acceptable use policy
Liquid 11 Ltd has a number of social media outlets, on which we invite the public to follow us. Most online communities have their own rules and guidelines, which we will always follow. We reserve the right to remove any contributions that we feel break any rules or guidelines that we adhere to, or any of the following:
Be civil, tasteful and relevant.
Do not post messages that are unlawful, libellous, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented or racially offensive.
Do not swear.
Do not post content copied from elsewhere, for which you do not own the copyright.
Do not post the same message, or very similar messages, more than once (also called "spamming").
Do not publicise your, or anyone else's, personal information, such as contact details.
Do not advertise products or services.
Do not impersonate someone else.
Our approach to connections on social media
Liquid 11 Ltd may choose to 'follow', 'like' or otherwise establish connections with our customers as well as other organisations and individuals using social media. This is so that we can maintain contact with what other social media users are saying and, where appropriate, share their content. Sometimes we also need to establish a connection so that we can engage with users, e.g. via direct messages or posting. This is an emerging area of communications and as such we will review and amend its practice continuously.
Liquid 11 Ltd does not implicitly or explicitly endorse any individual or organisation merely by virtue of creating a social media connection, regardless of the terms used by social media providers such as 'follow' or 'like'. Indeed, we will maintain social media connections with organisations that are critical of it and/or have opposing views. Nor do we hold any responsibility for the content of such profiles.
Contacting us via social media
Our responses to replies, comments and direct messages depend on the individual service. Even if we do not reply, we are listening and will act on or pass on your comments as appropriate. Our social media accounts are not currently monitored twenty-four hours a day, seven days a week. It is also easy to miss posts in busy social media traffic. If your query is serious, urgent, or involves personal details, you may also like to contact the service directly.
9. Force Majeure
Neither party will be liable for any delay in the performance of or any failure to perform any of its obligations under this Agreement that is caused by any event which is beyond its reasonable control, including, but not limited to, the failure, malfunction or unavailability of necessary telecommunications, data communications and / or computer services, power supply failures or shortages, acts or omissions of third parties (including, but not limited to, Network Operators), acts of government or Regulators or telecommunications network congestion.
External forces also fall into this category and include but are not limited to severe weather conditions, national or local emergencies, acts of terrorism, fire, explosions or industrial disputes of any kind.
We will give you reasonable notice to any changes in the conditions of the Contract, however the conditions can be changed at any time.
We reserve the right to withdraw your PIN allocation if it is not used for six months or more.
The Agreement is governed by and shall be construed in accordance with the laws of England and Wales and the parties hereby submit to the exclusive jurisdiction of the English courts. The headings appearing in this Agreement are for the convenience of reference only and will not affect the meaning of anything contained therein.
Failure by the Company to enforce any part of this Agreement shall not be construed as a waiver of any of the Company’s rights therein.
If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of this Agreement and the remainder of the provision in question shall not be affected thereby.
THIRD PARTY RIGHTS. A person who is not party to this Agreement will not have any rights under or in connection with it by virtue of the Contracts (Rights of Third Parties) Act 1999. The Statutory regulator Ofcom, or its agents (PhonepayPlus) and the Information Commissioner may have rights to enforce any part of this agreement.
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